TitleLeaf

Service

If your in-house team is overloaded, lean on the TitleLeaf team to maintain your site.

During initial setup of your TitleLeaf site, your team will be provided instructions to edit product and custom pages. They will also have access to TitleLeaf's Guide and Support Articles. In the event that you'd like further assistance from the TitleLeaf team, select a service plan from below, define the term, and we'll respond with the earliest commencement date.

Save 15% by committing to a 1-year term

  • 1 Hour
  • $199 /month
  • Up to 1 hour of service per month
  • Access to the TitleLeaf Client Support Site
  • 1 scheduled call per month (optional)
  • Initial ticket response in 3 business days
  • 2.5 Hours
  • $499 /month
  • Up to 2.5 hours of service per month
  • Access to the TitleLeaf Client Support Site
  • 1 scheduled call per month (optional)
  • Initial ticket response in 3 business days
  • 5 Hours
  • $999 /month
  • Up to 5 hours of service per month
  • Access to the TitleLeaf Client Support Site
  • 1 scheduled call per month (optional)
  • Initial ticket response in 3 business days

Frequently Asked Questions

Is the TitleLeaf Client Support team on call?

No, TitleLeaf support is not on call. They can be contacted asynchronously via the support site. SLA response times are calculated using a 9 AM to 5 PM workday in the Pacific Time Zone. Support/training meetings can be scheduled.

How do I contact the TitleLeaf support team?

To contact the support team, submit a ticket via the TitleLeaf Client Support Site. TitleLeaf does not provide support via email, phone, or any other method.

What is the payment schedule for Service Level Agreements?

An invoice will be emailed on the first of each month representing service for said month. Similar to subscriptions, the invoice is to be paid on receipt via credit card.

What is the Term of the Service Level Agreements?

The Term of a Service Level Agreement can vary from 1 month to 1 year. Each individual agreement will define the commencement date and the length of the Term.

Is there a discount for agreeing to a longer Term?

Yes, agreeing to a 1-year Term, you save 15% off the monthly fee.

Can the hours rollover?

No, if the maximum hour allotment is not achieved in a given month, the remaining hours do not rollover to the next month.

Are overages allowed?

No, if the maximum hour allotment is achieved in a given month, further work will be performed in the subsequent month.

Get a hands-on tour of the TitleLeaf application.

And then tinker with a live installation by yourself.

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